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We recommend a 3 month plan for giving you the best chance of jesus someone special. In 2007, the platform claimed responsibility for 2% of all new marriages in the US, and the team expects its influence and success to only grow as more of its happy couples choose to tie the knot. Just as we find matches that are just right for you, we si subscription plans that are a perfect fit too. This really limits the amount of unwanted contact you might have, so your privacy should not be a concern with eharmony. Dating the eHarmony Way Searching for love shouldn't just be about the number of people you meet. U Matches are commonly confused with the act of blocking matches. This is a fantastic opportunity for you to dip your toes in the waters of our dating site without any pressure on you to commit to anything.
Contacting eHarmony Customer Service Center Touted as being responsible for approximately 5% of the marriages in the United States, eHarmony is one of the leaders in online dating and matchmaking. The goal of the company is to assist customer find the right match, while maintaining long-term relationships. Although the company started in the US, it now reaches the United Kingdom, Australia and Canada. With so much riding on the longevity of a relationship, top-shelf customer service is critical. When there is a problem or a concern, customers should contact the customer service department immediately. Contact Info: The company provides several secure methods to contact a trained customer service representative. The fastest way to contact a representative is to call the customer care department. Additional ways to communicate with the customer service department is to email or send correspondence through the mail. Phone Contact Numbers Customers can contact customer service during regular business hours to ask questions or find out additional information regarding their account. Box 60157 Pasadena, CA 91116 Official Website When customers sign up for service on the official eHarmony website , they must first complete a questionnaire to acquire a better match. Customer can also connect through their Facebook accounts. An updated feature allows users to personalize the experience by selecting various nationalities. The website also provides a blog featuring advice as well as tips to successful encounters. Customer Service Email In order to submit a question or concern by email, customers must register their account or submit a valid email address. The customer service email can be found here. When submitting a question, the typical response time is 24 hours. We sent an email asking if a credit card is required for service. We are still awaiting a response. Our Experience Contacting eHarmony was not a difficult as several online forums suggest. We called and within less than a minute, we were speaking with a customer service representative. He explained the initial questionnaire only required minimal information. The secure information was required when signing up for a subscription. The experience was satisfactory. When you contacted customer service, did you have the same experience? Leave a comment below. To me this sight is a joke ,you have to pay first before you see who your being matched with ,that would be like paying for a car or a house sight unseen. Thank you for listening, Very Unsatisfied Customer My account. I signed up for a year of service back in November of 2012 and assumed that service would be cancelled if I did not renew. I do not wish to continue by membership and would like this charge credited back to my credit card please. If you look you will see I have not been using your service. Thanks for attention in this matter.. Vicki Luther Disappointed to read about people disillusioned with eHarmony. As with everything, there is a right and a wrong way of doing things, including asking to be discontinued. And always a dropped-the-ball when you deal with so many customers! Netflix charged me for MONTHS of service which I never requested…but eventually got it straightened out. Just want to let the world know that less than 12 weeks after I signed up, and 8 weeks after Jerry signed up his pastor did the registering and then told him about it! I had met a guy on your dating site in 2008. Well at first we hit it off, he played the best foot forward. We were married and had two kids and by that time he became very abusive and controlling. Lets just say are divorce was for Domestic Violence,and Child abuse and HE is currently on a Child abuse index for the next 10 yrs. My children and I have to remain in hiding for the rest of oour lives. Is this site worth it? I am so disappointed…. I decided to give it a chance, and I did. Please make this right! I really want to utilize EHarmony ,but I feel so taken advantage of…again please correct this! Lauren Corbitt Eharmony has extremely unethical business practices. In June of 2012 I became a paid member thinking I will try out for 6 months. I did not give them the permission for auto renewal by not clicking on it. However Eharmony has been charging me every 6 months. I called them last year and asked them to stop charging me for their services. They told me they will not charge me anymore and yet they have continued to do so. I just spoke to one of their customer service representative. What is that suppose to mean??? If I do not click on auto renewal that means I do not want my card to be charged. The way they are tricking their customers by saying that even if you did not click on auto renewal you will still get charged because you did not undo the auto renewal is extremely unethical and cheap business practice. This after having called them last year and asking them to not to charge my card. JUST EXTREMELY CHEAP AND UNETHICAAL WHAT E HARMONY IS DOING. The CSR was argumentative, did not even bother to hear me out completely. Just a very bad bad bad experience guys. And whoever reads this, if you are a member of E harmony please be careful. I would have discouraged her from joining however i did not know she had. At first we thought he was a wonderful man and now it is like he is a monster. His name is Matt Costner and you should watch out for him in the future before he does something to really hurt a girl and i hope it does not start with my daughter. I think your sight is a farce and all the other companies like yours. Anyone can lie about themselves and that is what most of them are doing. Not Surprised, nothing but negative comments here. Where is customer service? Click on help, nothing, they just want your money. No service at all. Contact information is like a puzzle. Takes you in circles. I will be contacting the BBB. I signed up for eharmony. I forgot my password and cannot log onto the sign just for starters. The customer service is shameful. In this day and age of digital correspondence, I cannot even figure out how to get to a customer service rep. I do not recommend the e harmony website. It is very shabby to say the least. E harmony- you should spent the money and hire some Google employees to service your website, instead of spending all your revenues on tv advertising commercials. Please have someone- anyone!! Send me a password reset to my account. The email address I am using now! It has been an atrocious experience dealing with your website as a company.. I am soooo disappointed with your site! You advertise start up free which is false. I was with Match. Far less inexpensive, so easy to use their format, lots of matches immediately and I must say, attractive men. Not one match even intrigued me. Some looked as though they had no teeth…What the heck??? I signed up for ONE month and got charged three and then the man I spoke to said he cannot cancel or refund my money. I wanted ONE MONTH and tried calling and they advertised the wrong number. I sure gave it a try and the phone no. I have wonderful service with CHEMISTRY. COM and nice looking men. THEY RENEW YOUR SUBSCRIPTION WITHOUT YOUR KNOWLEDGE. THEIR CUSTOMER SERVICE IS HORRIBLE. I HAVE MADE SEVERAL ATTEMPTS REQUESTING THAT EHARMONY TERMINATE MY SUBSCRIPTION AND REMOVE ANY ALL ALL INFORMATION OF ANY LIKENESS OFME FROM THEIR WEBSITE. I MADE THIS REQUEST FOUR MONTHS AGO THIS YEAR 2014. NO ONE HAS EVER ANSWERED THEIR 800 CUSTOMER SERVICE NUMBER. IT ALWAYS RINGS BUT NO ONE EVER ANSWERS. THIS IS THE MOST FRUSTRATING EXPERIENCE I HAVE EVER ENCOUNTERED. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU NEXT. I WOULD NOT RECOMMEND E HARMONY TO ANYONE FOR SO MANY REASONS, SO SINCE I CANNOT SAY ANYTHING POSITIVE I WILL KEEP MY COMMENTS MUTED. HOWEVER, THIS IS THE MOST UNPROFESSIONAL SERVICE. IF YOU CHECK YOUR RECORDS YOU WILL SEE I HAVE MADE EVERY ATTEMPT TO TERMINATE MY SUBSCRIPTION. I HAVE SENT A WRITTEN REQUEST TO YOUR HEADQUARTERS IN PASADENA, CAWITH NO RESOLVE. THIS IS TURNING OUT TO BE SOME FORM OF EXTORTION OF CLIENTS. I WILL BE FILING A COMPLAINT. I tried the 800 number, but they do not answer. They also never reply to my emails. I never get any matches at all in my area. Only if I open my geographic setting to the entire world, then I will get some matches. But I live in Hawaii, and I have no activity whatsoever on my account. What did I pay for? Horrible customer service that never replies! I previously belonged to eHarmony. I had been emailing with someone I met thru either eHarmony or Match. After I closed my account with you, he asked for money, I told him I did not have any money. Anyway after he contacted me, I played along. My grandson showed me how to check further into Fred Draper and found men were using Fred and Peter Drapers names for scams. Just wanted to let you know in case someone tries to use either of this names. Karen To customer service I have told you in the past not to renew after the year is up. I do not want to renew. I have not use your service for months,I was not happy with eharmony,the guys are a big joke and are in different states. DONT YOU EVER ANSWER YOUR PHONES? I really fill this company is a big ripoff Ive call ever since I signed up for this dating service. And I just nothing but excuses the Tex. You can not sign on and you can not communicate with the people your interested in to email direct! Your question sheets do not work! Your site does not work. I have a lot of friends and I will tell everyone I know never to trust this site. Wow wee why rip people off! God will make you pay some day for what you do to others. May this company go out of bussine I just signed up,payed and as soon as that was done I try to log back on and keeps saying invalid e mail and password! Is this a scam.?? Please contact me as soon as possible. If I do not hear from. Peron by tomorrow afternoon. I will have to take legal action as money has Ben takn out of my account and I have no service. Un friendly service I can not speak to anyone. We had the write to get appointment. And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all. Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your tech. Your system does not work and to block calls to just get appointment. Wow what is this for. Can you please fix all the bugs. Un friendly service I can not speak to anyone. We had the write to get appointment. And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all. Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your tech. Your system does not work and to block calls to just get appointment. Wow what is this for. Can you please fix all the bugs. This is a joke. I want to cancel me subscription. This has been a total waist of my money. Anyone I have been attracted to has not been attracted to me and vice versa. People want you to profess your undying love or they are so far away from me I would never make the drive. One question eHarmony asked is if I was interested in a sexual relationship and of course I am but they put people on my matches that are impotent or have no interest in it. This is a total rip off! NOTHING i asked for in my profile. All were 3-4-5 states away!!! Lol So i paid for a service i never recieved. The worst part is there is NO NUMBER THAT WORKS to call customer service. Stay away from E-Harmony, IT IS A RIP OFF!!! Joseph Myrtle Beach, SC This site is worthless. I met someone on another site and had multiple responses. This site is dead. The same 15 I had 4 months ago. I should have read all these negative responses before I agreed to join this scam. Most of them are 200 miles away. There are a lot up upset people by the looks of it here. You got quite the scam going on. CANCELL ME NOW Be carful what you click on. There are hidden charges all over. Nothing was said about this charge. I live in a town of over 100,000 and there have only been 3 or 4 local people as matches. The others are hundreds of miles away. Gave up and hung up. Filled every thing out but when I hit the submit button nothing happened. She suggestedI hit the refresh button, which I did. I have been a member in the past and was very happy with the service. If there were a negative star rating I would use it… for my wasted time. HI Please do not spend your money on this site. Read the comments here from everyone. This site doesnt work. They do not reply to customer service emails or phone calls. And they will not cancel your subscription, even though you cancel it on the site! You can browse the matches in your area before you have to pay! This site is a scam! Extortion of money pure and simple, and ignore you as a subscriber. I live in Hawaii, so they must not have anyone signing up here. They sent me a few matches in the beginning, only a very few. Turns out he was married! Days and weeks went by and I didnt get anything. Contacted the services, they said my geographic settings were too restrictive!!! I live almost 3,000 miles away from the closest state, California. Why would I want to open to California and never be able to see that person?! In any case, I changed my level of importance, from very important, I changed it to only somehwat important! I still dont get anything! Tried to get a refund, prorarted for the months I havent used, and they refuse to! So what am I paying for?? They are doing nothing for me. They should just remove Hawaii from the available states, because there is not enough people from Hawaii on this site! I am going to complain to the Better Business Bureau, and ask for my money back. You are billing my old card which was closed out and I never authorized a renewal of your services which was awful. There will be no payment for services I did not request and I would never recommend your company. I am writing this review for anyone thinking of joining this so-called dating site. It is a joke, and in a year I have not made one contact. All they do is collect your information in a profile and use it as bait for other people. When you tried to delete your account, or stop debiting of your bank account, they make it impossible to do so. There is no direct phone number or person you can reach to stop them from debiting your account. They should have a very easy link with a one click option to stop the debiting and deletion of your account. Again I warn in the one from giving them your photos, your bank account information or anything else. You will not meet anyone on this site. Even when I hit spam, you are able to circumvent spam, and keep showing up in my mail. Also, another thing, I CAN NOT get ahold of you guys, not by phone, and not by email, what is going on? I have been on Christian Mingle and I have never had this issue, and they are easy to get ahold of! If you guys have any desire to have my business you need to do something about this! Eharmony swindoled me twice. First they reupped my membership without asking my permission. They also matched me with another female and I am not into that sort of thing. When I contacted them about any of these problems they just said it was my fault. They took no responsibility for any of their devious actions. Please avoid them like the plague. Wish to inform this site that I have been scammed. I was contacted by a so called Paul aged 65 from Northcote Victoria australia 2 may 2015…unfortunately now has my money…on doing research today 13 May 2015 I have found him on your site again under the name of Michael age 57 from Eltham Victoria. I am hoping you are able to trace this person and delete him off your site before he scams more women My eHarmony account was hacked. In looking at the eH messages they flagged the person that got my account and notified me that they changed my account to a new location and ask me to notify them if it was me not that made the move request. I notified them, but 6 days later, I still have not had my account restored or any reply to my messages. I am thinking that eH does not have any customer service, and hopeful I get get my account canceled before they charge me for serves I can not use. DONT RIP ME OFF!!! I have a complaint about your customer service phone number, call ends after 3 seconds. It says waiting for his response. Only one I connected with. What is up with this stupid rule. Why wod u make this harder. Also one person is. Possible scammer I got scammed on cathi. This guy on your site had similar story. Widowed No famy at all. From Germany but lives in brook park near Cleveland ohio. He had an orphanGe in Africa. I told him about my last experience and he vanished. His name is jeffrey banks. He had a Columbus phone. I read the any vents about how hard it is to get off site. U better get me off this site when I tell u. All these sites ate money makers only and scam people. This is last dating site for me. I really hate how u have it set up. Get back toe please None of your customer service phone numbers are in service. What is going on? I have a notice at the top of my eharmony page, indicating that my account is about to expire, except I paid for a 2 year membership and it started on May 8, 2015. It should be good until May 8, 2017. Overall I am very dissatisfied with my time on e-Harmony. A great majority of men were way out of my range of 50 miles with many many of them out of State. I am very disappointed and will not sign up again as I was only interested in meeting men that lived close by. I will continue to share my experience with others so they know too that if they sign up with your site that they might get contacts from many hundreds of miles away from what they have requested. I recently spoke to Ms. Kim about when I went to sit up my profile as Oct. I have sent several emails that there are two individuals showing the same name for Sonja Scott, but the address are different. THIS IS NOT ME!!! I called back to eharmony again Sunday or Monday and was told there was an email sent to me. I want an actually person to call me. I want this charge taken off my account and I was told the service will be discontinued by Novv. I pushed the button to find out what this tracking thing is and I was charged nine dollars. I want my credit card refunded immediately! The person I push it on was from 2013… Why does my mailbox have people trying to communicate me from two years ago? Your ridiculous computer tried to set me up with people 15 years younger than me, in different states than me… How is that helpful?? Your ridiculous system triies to set me up with people 15 years younger than me, in different states than me… How is that helpful? Today again your site stopped working due to technical difficulties. I cannot get to my matches. My question was as follows: I try to contact a match, however I had communicated with her before as a courtesy since I was at that time communicating with another match. I did not expec t a reply, which I did not. The questions included how many times a person had been married, I am here to tell you there are a lot of good people that have been married too many times, those people probaly have easy hearts and just wanted to be loved. Your company shuts them out… shame on you to judge me or anyone else!! Do you ask about peoples past experiences. What do I think? The one listed in the article above is not in service. I am trying in vain to go on your site to find a person to connect with, I am a 65 yr old widow of 8 years, and everyone from my dentist to my doctor told me to do so. I tried, and the site says there is already an email that is the same, there was a time I did go on your site, they said they would send me a link to be able to reset, never did. I am frustrated, as this is the last free day, please help, this is my Christmas wish to connect with a nice Christian man after all this time. I appreciate anything you can do to help me my email is the best way to connect to me, thank you in advance. Magi I am getting matches mostly from people 200 miles away!!!! I want matches within a 50 mile radius please. It is soul destroying to see someone who looks nice and find out they live in Aberdeen and i am in Leicester. After my subscription ends I do not want ti renew it. I thought by paying it would be more selective. I completed questionaire on why I wanted to quit. Now I get an e-mail that I will continue getting a monthly charge. This is causing an issue with my person of interest. I will not accept charges and wish to no longer use your services. I completed questionaire on why I wanted to quit. Now I get an e-mail that I will continue getting a monthly charge. This is causing an issue with my person of interest. I will not accept charges and wish to no longer use your services. Now your customer service phone number posted on line is disconnected? Every number I can find for you is bogus and does not connect. How on earth do you expect to run this business and have any positive feedback at all? Please call me immediately at 530-592-5500, my matches photos suddenly disappeared and I can no longer contact people because their profiles will not open. I signed up for long term membership. I would appreciate you contacting me since I cannot contact you apparently. I would like to thank you for introducing me to the most amazing man every. He truly is my soulmate, he too was on EHarmony. We just got married on June 7th, 2015. I would really like to thank you all so much for what you do. We are so happy and we owe it all to you. Here is a picture of the best day of my life. Sorry, I would send a photo, but I cannot seem to load it. But thank you again for my Prince Charming!!!!! Take Care and have an Amazing New Year!!!! I am very disappointed in e-harmony. I was talking to someone with a lot in common. I cannot get the message and emailed e-harmony that the message was intended for me and I should still be able to read it. SO FRUSTRATING i heard your radio add about free eharmony through Tuesday, January 5. Cannot access my new account today at all. I have requested your CEO contact me through Noah of your Customer Service team, or return now my FULL REFUND of 12 months. In the two weeks I have been a member you have only sent me maybe 24 images of gents. I have worked with several of your CS team, only to have a screen to look at today when trying to access my account. Pls do so no later than January 31, 2016. No body has stolen My password or my e-Mail for the pass 15 yearsssooooo I gave my password you sent me put in the in the spaces required and nothing. I have called the telephone numbers you have given and neither of them do not work —-I am beginning to think you are fly by night outfit taking peoples money. Garland Dear Eharmony, I have been a customer for a long time of yours. Now suddenly I am not able to call you? What is the matter with your phone service? Also what IS your phone number. Why does it keep changing and now I am not able to call at all?? Also your email address noted about does not work?? I by mistake clicked on your extend your membership tab online. I do not wish to change my membership in any way. It was a mistake. I was trying to logout and the extend membership tab was hiding it. Do NOT change my membership. I want my subscription cancelled. Everyone that showed a match was out of my area. I wish that all of the comments that many of us has made that we could do a commercial for them. There are much better dating sites out there in which I found a match last year. Thanks but no thanks Jane and I want to take this opportunity to thank you for you service. We met Dec 2014, met face to face Jan 1, 2015 and married April 2015. We are having the time of our lives, and once again have found the love that we never thought we would know again. We owe you our thanks for helping us to find each other. When we see your commercials, we just look at each other and smile. Once again, thank you for all you did to get the two of us together. Yours always, Charles and Jane Currin This site is a scam. I signed up for a 3 month subscription in 2014, did not request automatic renewal and yet it is regularly taking monies unlawfully from my bank account. When I went into the settings tab yesterday, the automatic renewal had once again been ticked — it must be a default — this is totally unacceptable. If anyone knows of the address, please reply. I warn others against signing up to eHarmony — you will have no control over money being taken from your account even though you did not tick the box for automatic renewal. Is anyone aware of a class action against eHarmony as this behaviour must be rife and they are making millions from members who have unsubscribed but cannot stop the payments! I am very upset that i can not log into my account , I cant even use the site. I want the auto renewal of this account stopped. The most trusted site… dont think so!!!!. I try to get in touch with you to change my pass word but I have not gotten any type of response. Just stop taking money for a service you claim to provide. Thank You and I will be letting others know what money grabers you are… might even go to the news stations and have them look into this scam. Can you please cancel my subscription that just auto renewed until August 2016 and refund my money back to me? As you can see in your records, I have not logged in in a very very long time, as matches you find for me seem to all be out of state. I am confident I canceled auto renew for this month primarily because of this reason. I am not happy at all with any results I have received and wish to end any and all connection with eharmony. I immediately tried to cancel the subscription but with the instructions and option available on the web page I could only cancel an automatic renewal. There is no way I could contact eHarmony customer service via the web page and the Customer Service telephone number provided by a GOOGLE search has been disconnected. PLEASE cancel and confirm my subscription. Your subscription information on the web page is deceptive. This web site is a rip off. The biggest one I have encountered. I have 3 months of nothing. I am having trouble using this site on my Samsung Galaxy 5. Whenever I login I get onto the site with access to my contacts and view home page, however when I click to view the matches profile it takes me back to the login. My details are saved there and it does not leave that page but just refreshes to add login over again. Have tried this many times with no success and frustration. The last time this function worked for me was a week ago. How can I use if I cannot view matches? Kind regards LS eHarmony customer service is awful. They either do not answer or the line is down. And, by the way, their number is NOT even posted on their site. I had to google search their phone number. I found an alternate number — which is always busy. I emailed them with an issue and they responded that they were sorry I wanted to cancel my service. Which I never said. This is by far the worst site if you have any kind of an issue. Please let me know what has happened because after my payment this is quite rare and uncomfortable. Looking forward to hear from you. Regards Marta Fernandez Ramos I have had a security breach and had someone change my e-mail address after eharmony had e-mailed earlier that they had a security breach involving my account. The customer service rep Corey badge 636504 apparently sent the security department an e-mail and had no means to contact them by phone, including her supervisor I asked for. I requested reassurance that no information would be violated. She could not do that but told me they are not responsible for info that is leaked. I would have to wait 2 days to hear from them by phone. I insisted over and over for her to get a number or call someone that could get the number and got no where. This is a very poor business, negligent, incompetent and everyone should know before signing up. I was shocked to review the above complaints dominated by people trying to cancel and having great difficulty. I think the FBI and the FTC should be notified of this illicit and illegal behavior. I am very worried about the security breach and was e-mailed twice by e-harmony that this happened but then this afternoon allowed someone to change my sign in address without verifying when they obviously knew there was violation and breach. Totally incompetent and negligent. I expect someone to call me with the number I left tonight or I will have to report this to the authorities of this behavior. Horrible experience on e-harmony!!! I have this morning attempted to send a email response to a msg. I am a member already, but this is not very positive toward your site when it will not accept that email to be sent. When hitting send my message it just. Fix, the site please or respond with the lack of service I have paid for but am not receiving. Gray Donald Jenkins, 61, of Lake Forrest is a fraud. He said all the right things, made me think he loved me, we started texting each other, said he wanted to marry me then tonight he asks me to buy him a apple computer. I used EHarmony yeas ago and would like to try again. No emails from eharmony! This has been going on for well over a week. Your website is not user friendly. Would someone please contact me for assistance?! She died last year and so I am in the matrimonial market again as of a year or so ago. Many had come from the US and other provinces but insufficient from close at hand. My money has been wasted and so I want to cancel my subscription immediately, as of April 27, 2016 i join your site monday morn. For last three month I hardly visited the site for I never received match from my city. I also called for help and somebody set it up for me. Still I never received any match from my city so I gave up and never visited your site. Today I looked into my account and saw a billing for eharmony was taken out. Go to another dating site, Ourtime, or Match. I find that I am meeting people, and yes they are out of my area,but they have been perfect matches. I have paid and now my account is on hold because they say I owe. Now the account is all screwed up, you have my money and you are holding matches because somehow you think I owe. Very very disappointing and no I would not recommend your service because of the customer service department. I am very disappointed with eharmony. I have been a member for more than a month. I have smiled about 40 or people or more. Few of them look at my profile, no smiles back. I wonder if the males are very picky or I am not that cute. They match me with people in CA, WI, AR, and those people are not going to move at their age 60. I questioned, he got upset and I terminated the friendship. Now, he is out of the site looking for another victim. I hope eharmony takes this business seriously as they took my money. In mid-2000s I first joined eHarmony. About 2011 I tried to register again from another state, and had LOTS of trouble registering again, because error message said my email address was already used or invalid, so I registered with another dating website and successful in one relationship for 5 years. Now I have the same email address, and same trouble registering with eHarmony. I have found no Customer Service phone number on the website, nor chat room, and no phone number browsing that looks safe not their website address. This has happened on several occasions when I was trying to sign up for the free trial part of it. Several other ones I have had accounts with were nothing more than illegals preying on women for their dates of birth, phone numbers and addresses among other things. I want to be shown that this is a reputable site not taking advantage of anyone, including free trial offers. My best advice is, do not use this dating site, period. I said, fine, then I want 3 days credit. He said, we do not give credit for 3 days. I said, you are in breach of contract and he then offered to extend me one full month. I have not checked yet if the extension has actually gone through. I find it outrageous that this dating company does not list their customer service number on the actual dating site. One last thing, the only questions they asked to confirm it was my account was: 1. I have cancelled my subscription because of no matches in one month. I have jumped through all of the hoop options to get a match. I want E-Harmony to develop a partial refund policy if their system is not working for a subscriber. I tried E-Harmony when it was launched and again now. Dating sights do not work. Matches only tell you what you want to hear. When you meet someone in person from a match it is a whole new ballgame starting with two strikes. I just doubt what they claim now. Having joined some time ago on a different email account my account was compromised. Joined again recently on different email account and within three weeks of joining my account hacked again this site is full of scammers. I have complained by email and cancelled my account stating I do not want and further monies taken for ongoing subscription. No one from eHarmony has bothered to reply or confirm my complaint or request. Eharmony is really not user friendly. For some reason, I cannot get into my site. Maybe I have forgotten the password. So they say put your email address and zip code and they will contact you. I have done that over and over for three days. As much as I want to use this service, I find it so difficult. There is no way to contact them by email or phone. Why does this have to be so hard? I would have to give them a -1 on their help area. I have tried every zip code I have ever had.. I think this is horrible site. It is the worst dating site I have been on and would like to see if I can at least cancel the last 2 payments. As I was looking for a one month option but there was none which I think is just rediculous!!! If you could get back to me with a solution that would be great. So only if you believe full communication can be accomplished without one of the five senses… sight? Wow once again you underwhelm. How many of you would communicate with a walrus that could speak English.. If you say free it should be free without restrictions! IT WOULD NOT ACCEPT ANY COMBONATION.. Afer I provided all he asked.. DAVE said IT DID NOT MATCH their file??? DAVE then gave me the e-mail address:usersupport eharmony. I do believe I know there are ways to confirm the person your helping access their info prove its them. It is disheartening to see so many negative responses to eHarmony. I wish I had checked this site where so many dissatisfied customer voiced their concern before I signed on. I, too, am dissatisfied with this dating service. The men that I have been matched up with are not my type nor do we have anything in common. I believe this site is unscrupulous and misrepresents itself. It is a complete fraud, and in addition, who charges up front for a service before we sample the service; like buying a car sight unseen. This is poor business practice and I do not want to be part of this scam. I have cancelled my subscription on your website. I talked with a customer service rep a month ago, told her that I wanted to cancel my service because I have found someone. Maintaining the service will cause problems. She agreed and canceled my service. DO not charge my card. I do not and have not used the service in months. I do not want the service. Please let me know if there is something more that I need to do. After repeated requests to stop monthly payments taken unlawfully from my credit card account.
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